Ratings & Reviews

Overall Rating

5
(25 reviews)
100% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Frank C. - |Recommended: YesStaff — Jason is the best He helped us all through the process. He’s a keeper. Maintenance is fantastic. Came same day. Extremely friendly. We love this place. Frank Carpenter
response from property -Frank, We appreciate the positive feedback and 5 star review! The Acero Val Vista Team
submitted by Margaret C. - |Recommended: YesApartment living — It has been years since I have lived in an apartment and this has been an amazing experience. I made the right decision when I sold my house.
response from property -Margaret, Thank you for sharing your experience and for the 5 star review. We appreciate it. The Acero Val Vista Team
submitted by Gil S. - |Recommended: YesLiving — It’s a nice and peaceful place with a wonderful staff.
response from property -Gil, Thanks for taking the time to share your experience. Have a fantastic day! The Acero Val Vista Team
submitted by Patricia B. - |Recommended: YesHappy Resident — Acero has far exceeded my expectations in the way that management and staff establish and promote policy. Acero treats residents with RESPECT, recognizing that each apartment is also someone’s home this is more than just a business it’s a service. There are only two minor areas that could be improved. 1. Parking Availability There are residents who are parking three cars, which reduces parking availability for other residents’ guests. 2. Grounds Cleanliness Acero staff and vendors are doing a stellar job, except that when the gas blowers blow the debris, some of that debris accumulates in the breezeways. If Acero doesn’t fix this problem, we’ll stay, and we’ll still like it here. Please keep following your business model.
response from property -Patricia, Thank you for the 5 star review. We have implemented a building power wash schedule and will ensure we continue to monitor and enforce all policies. Thanks for your feedback! The Acero Val Vista Team
submitted by Olivia S. - |Recommended: YesWonderful — Very helpful and great maintenance and fast
response from property -Olivia, Thank you for sharing your experience! We have a top-notch maintenance team here at Val Vista and we are glad to hear you are pleased with our level of service. The Acero Val Vista Team
submitted by Timothy L. - |Recommended: YesAcero review — Great property Amenities and location outstanding. Front service tram not very friendly, exception being Shaye., she is great
response from property -Timothy, Thank you for providing feedback regarding your experience. Please contact the office at your earliest opportunity to discuss any concerns you may have. We appreciate the opportunity to turn things around. The Acero Val Vista Team
submitted by Aimee S. - |Recommended: YesFirst Month — I love living here and the proxmiety to the freeway and shopping. The maintenance staff has been great and very promp to any of my issues. I had spme major plumbing problems. The parking is not great and I have had to drive around the entire complex looking for a spot some nights. We have two cars and this makes it very difficult. My covered space is not close to my residance at all and this makes unloading and loading cumbersome. I have seen a lot of trash around from the wind it is bothersome. I also would like someone so hose the halls in front of my door as its just dirty in the outside common hall.
response from property -Aimee, Thank you for sharing your experience at Val Vista. Now that construction has recently been completed, you should see less dirt and overall debris. We clean breezeways on a monthly schedule, but have escalated your request for cleaning. Please contact the office to discuss your concerns and continue to utilize the resident portal for service requests including any cleaning needs you may find along the way. We appreciate your continued patience. The Acero Val Vista Team
submitted by Jordan B. - |Recommended: YesCome live at Acero Val Vista... you won't regret it — This is the first apartment complex that I have rented from. What a great experience We are truly spoiled with the great and friendly staff, amenities, and views of this wonderful complex. The community is friendly, respectful and welcoming to all current and new-coming guests alike. If you ever have a chance to take a tour, you will instantly fall in love.
response from property -Jordan, Thank you for your thoughtful review of Acero Val Vista. We appreciate it. The Acero Val Vista Team
submitted by Adriel H. - |Recommended: YesPayment gets taken out early — Hello I noticed that your ResidentPortal has been taking money out for rent earlier than the actual date it should. And then telling me I owe money when I’m on track to pay the whole bill before the 1st even comes. This will need to be fixed so my credit gets hurt and so this doesn’t cause any problems.
response from property -Adriel, Thanks for taking the time to share your feedback. Please contact the office and we can review your payment settings in the Resident Portal. The Acero Val Vista Team
submitted by Rodolfo G. - |Recommended: YesFirst month — Everything has been great, there were a little bit of minor defects after moving in, but the staff took care of those as soon as they were found. Living here has been great so far.
response from property -Rodolfo, Thank you for sharing your experience and giving us a 5 Star Review! The Acero Val Vista Team
submitted by Delilah G. - |Recommended: YesLove it — This is me my little families first home. So glad we have a beautiful home to raise our daughter ❤️ Love the community location Such beautiful apartments as well
response from property -Deliah, We are honored to provide the first home for your family. Thank you for sharing your experience. The Acero Val Vista Team
submitted by Kerry W. - |Recommended: YesNew Acero Apts at Val Vista — Quality units, clean complex friendly staff. The maintenance people are great and have gotten right on any problems I've had, which haven't been many, but I'm happy at how quickly they've responded to get things done
response from property -Kerry, Thank you for the 5 Star Review! We appreciate you sharing your experience. The Acero Val Vista Team
submitted by Treven H. - |Recommended: YesGreat living — Office staff is helpful and friendly, same goes for maintenance. Justin is always happy to help Available games by the pool is awesome. Been here a few months and don't have any annoying problems
response from property -Treven, Thanks for the five star review! We're glad you enjoy the amenities and that the team is friendly and helpful. The Acero Val Vista Team
submitted by Shannon S. - |Recommended: YesGreat place to live — Appreciate the privacy and amenities in the unit. Would be nice to be able to reserve amenities for privacy and social distancing purposes. Only complaints one month in is the noise from upstairs neighbors, especially in the evenings and difficulty with the trash collection schedule initially. The staff have answered questions quickly. Beautiful overall and great value
response from property -Shannon, Thank you for sharing your experience with us. Please reach out the office and we will help you through any challenges or questions you still have. We will be rolling out clubhouse/cabana reservations starting early summer. Stay tuned. The Acero Val Vista Team
submitted by Monica M. - |Recommended: YesMaintenance — We had minor problems with our unit, like the hot water in one of the bathrooms not working and we had to ask for maintenance help. They were great They fixed everything really fast, and were really kind and friendly. We had a really great experience
response from property -Thank you for sharing your experience. We are always happy to help and are glad you selected Acero Val Vista to call your home. The Acero Val Vista Team

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Acero Val Vista, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Acero Val Vista, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose